Kaspersky Premium Support
Give your business the best possible support

Business disruption

Incorrectly maintained security can easily cause disruptions that no business can afford.

Lack of expertise & resources

Your IT engineers may be skilled in their field, but they may lack specific experience, time and resources.

Lack of best practices

A ‘best shot’ rather than a fully informed ‘best practice’ approach to maintenance can breed costly inefficiencies

Lack of visibility

As your IT infrastructure and its security grows in complexity over time, it’s easy to miss flaws which can cause problems later.

Threat landscape evolving

What used to be effective usually becomes obsolete over time – and unless you check, you won’t know.

Standard support is...just that

In cybersecurity, problems can occur quickly and standard support might not be adequate.

MSA Lite

Designed for small businesses that want the reassurance of emergency access to a senior technical support team without the burden of a large financial commitment—this plan saves money and gets businesses out of tight spots!

• Expert remote assistance for 2 premium incidents
• All other Standard Support benefits
  Please note: Limited to under 75 nodes with KESB Select only

MSA Start

Designed for smaller organizations that want additional help beyond standard break/fix support, as well as access to senior technical support resources.

• Priority support line for all break/fix incidents and 6 premium incidents
• Unlimited assistance with break/fix incidents
• 1 assigned customer technical contact
• Response priority over Standard Support

MSA Plus

Designed for growing businesses that need assistance with configuration and best practices, as well as 24x7 support for critical issues.

• Priority support line for all break/fix incidents and 12 premium incidents
• 24x7x365 priority support line for Severity 1 issues
• 2 assigned customer technical contacts
• Response priority over MSA Start

MSA Business

Designed for mid-size to large organizations that require fast access to senior technical resources with 24x7 support availability for critical issues, as well as priority response and resolution.

• Priority support line for all break/fix incidents and 36 premium incidents
• 24x7x365 priority support line for Severity 1 issues
• 4 assigned customer technical contacts
• Response priority over MSA Plus and guaranteed response times for all severity levels

MSA Enterprise

Designed for large enterprises with complex environments that require dedicated, personalized, proactive support around the clock.

• Direct access to a dedicated Senior Technical Account Manager (STAM) for all break/fix incidents and UNLIMITED premium incidents
• 24x7x365 access to STAM for Severity 1 and 2 issues
• 8 assigned customer technical contacts
• Response priority and faster guaranteed response times over MSA Business
• Onsite and remote professional services hours included